Shipping Policy

CaseMD offers free shipping on orders $29 or more. Free shipping is only valid to contiguous U.S. addresses. Orders shipped to Alaska, Hawaii or Puerto Rico do not qualify.

If a package is undeliverable, a refund will be processed for the item(s) less a 15% restocking fee.

Shipping times are estimates and not guaranteed. Please note courier services have advised of potential delivery delays due to the impacts of COVID-19. Additional delays may be caused by inclement weather or other unforeseen events.

Orders placed for in-stock items will ship in 1-2 business days.

Shipping Options and Rates

DOMESTIC SHIPPING

METHOD

INFORMATION

EXPECTED DELIVERY

COST

Standard

Contiguous lower 
48 states

4-10 business days

Up to $28.99

$3.99

$29+

FREE

Standard

Alaska, Hawaii and Puerto Rico

4-10 business days

Up to $199.99

$9.99

$200+

FREE

Standard

PO Boxes, APO, FPO 
(Excludes Alaska, Hawaii and Puerto Rico)

PO Boxes

4-14 business days

Up to $28.99

$3.99

APO, FPO

14-45 business days

$29+

FREE

Expedited

All 50 states + Puerto Rico

2-3 business days

Up to $48.99

$19.99

$49 - $99.99

$21.99

$100 - $249.99

$23.99

$250 - $499.99

$28.99

$500 - $999.99

$41.99

$1,000+

$94.99

Express

All 50 states + Puerto Rico

1 business day

Up to $48.99

$56.99

$49 - $99.99

$59.99

$100 - $249.99

$63.99

$250 - $499.99

$72.99

$500 - $999.99

$89.99

$1,000+

$159.99

 

Holidays

CaseMD’s corporate office will be closed on the following dates in 2021. Shipping will resume the following business day.

January 1 - New Year’s Day
January 18 - Martin Luther King Day
February 15 - Presidents’ Day
May 31 - Memorial Day
July 5 - Independence Day (observed)
September 6 - Labor Day
October 11 - Columbus Day
November 11 - Veterans Day
November 25 - Thanksgiving Day
December 24 - Christmas Day
 

Sales Tax

The amount of sales tax charged with the order is estimated and may differ from the actual sales taxes ultimately charged. CaseMD does not accept reseller or sales tax exemption certificates. 

Returns

If you are not satisfied with your case, you can return it within 30 days for a full refund. The case must be in the original unused condition. Accessories and parts cannot be returned. Refunds are generally processed within four weeks of receiving your return. Shipping charges are not refundable. Buyer is responsible for cost of shipping returned items.

To initiate a return: Please complete our return form to acquire a RMA number. Please include a brief explanation of the problem with the case(s) and upload a copy of your original receipt(s). Include your RMA inside the package and mail to us at:

CaseMD
Attn: Returns
333 Londonderry Drive
Waco, TX 76712

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