Frequently Asked Questions
Our cases are designed to maintain medications at a consistent temperature and humidity. This makes them ideal for people who need to protect their medications in a variety of climates or for people who simply do not want to worry about how temperature, humidity and light changes can affect them. Medications consisting of proteins, such as hormones (epinephrine, thyroid hormone, insulin, birth control, etc.) and monoclonal antibodies* can be especially sensitive to degradation from improper storage conditions.
Please search for your specific injection medication using our Size Guide to determine the correct case size. To provide the best insulation possible, we recommend using the smallest case size that fits your medication to reduce air space inside the case.
I want to store more than one type of medication in my case. How do I know if they will fit together?
Please contact us below and we will assist you in determining the answer.
The inner sleeve provides drop protection if glass vial(s) are stored inside the case. For single pen users, the sleeve prevents the pen from rattling inside the case. Although NOT recommended, some individuals put additional stickers/labels on their epinephrine autoinjectors, which can make them more difficult to remove in an emergency. In this circumstance, the sleeve provides a way to easily remove medication from the case if contents are difficult to empty.
The inner storage compartment is useful for those who need to store additional pills, such as those who carry antihistamines or prednisone with their epinephrine autoinjectors. For those who use their cases for storing pills or oral supplements, the compartment can be used to hold desiccants or humidity control packets. Finally, similar to the inner sleeve, the compartment can also be used as a spacer to minimize movement and rattling. Some pen medications are longer and the storage compartment must be removed in order to fit them inside the case.
No. The inner sleeve and storage compartment are designed to be removable. Removing one or both components does not affect how the case insulates its contents. Removal is commonly done when carrying more than one pen medication or carrying additional items (e.g. needles) inside the case.
NIAID food allergy guidelines recommend carrying two autoinjectors, as some individuals may respond poorly to the initial dose and require a second dose 5-15 minutes later. This may occur in 10-20% of people. Additionally, 1-20% of individuals may have a biphasic reaction that typically occurs eight hours after the initial reaction, requiring the repeated dose. We strongly encourage adherence to NIAID guidelines and advise carrying two autoinjectors.
Do you have cases to fit larger medications (e.g. two EpiPens®, two Auvi-Q® devices, inhalers, etc.)?
The CURE XL fits two Adrenaclick/Amneal epinephrine autoinjectors. It holds one Teva/Mylan autoinjector, but does not fit an Auvi-Q device. We have designed and tested wider cases to fit larger and uniquely-shaped medications. The challenge is a case this size creates a significant air gap around the medication inside the case, which compromises the effectiveness of the insulation. We have decided not to pursue manufacturing a wider case at this time, as we are not comfortable with its limited ability to insulate its contents.
Given the number of different medications on the market and the variability of “normal” ambient conditions, it is difficult to make generalizations regarding how long a medication can safely be stored outside the recommended temperature range. At room temperature (between 59°F and 86°F), our lab testing*** confirmed our cases maintain cold temperature (less than 46°F) for at least four hours. Testing also showed our cases maintain room temperature for more than four hours at 0°F and more than ten hours at 100°F. For normal day-to-day use, we advise returning the case to the recommended medication storage temperature for at least eight consecutive hours each day.
The cases work best to keep medication at room temperature. With newer formulations of medications (e.g. insulin), in-use medication can generally be stored at room temperature. They will not last longer if stored inside the fridge if already warmed to room temperature. We encourage you to read your specific medication manufacturer's recommended storage requirements.
The cases will keep medications cold for a short period of time. If prolonged periods of time are necessary, we encourage you to keep the case surrounded by ice or a freezer pack. The case will prevent the medication from getting too cold and freezing.
Medications should not be intentionally left inside a car as the interior temperature of a car rises much higher than the outdoor temperature. Our cases may help protect medications if accidentally left inside a car for a short period of time; however, they are not intended to maintain medications at a safe temperature range if left inside a car for an extended amount of time.
We encourage you to read medication labels and package inserts to determine the FDA’s recommended storage temperature and humidity range for your specific medication. If storage conditions are not listed, please refer to the medication guides at Drugs@FDA or DailyMed. Although there is limited literature regarding medication effectiveness after extreme temperature exposure, there are a few published studies examining the storage of life-saving medications such as nitroglycerin, epinephrine, insulin and levothyroxine. Please visit our research page for information regarding specific storage conditions to maximize effectiveness.
Our high-performance THERMASHIELD™ vacuum insulation technology pulls a strong vacuum inside each case, which in turn creates an excellent conductive heat barrier. The combination of materials, including reflective metals, closed-cell foam and silicone, also limit radiant and convection heat transfer.
We are pioneers in making dependable insulated medication cases and are proud of the unique manufacturing techniques and superior materials. Our cases are specifically designed to store important medications and require manufacturing in factories compliant with stringent quality control measures. Other containers may leach chemicals over time and allow for air and water to leak into the container. Our cases are designed, built and tested for improved insulating capabilities, and our additional testing procedures assure our customers that each case will conform to our same high standards. We have compared our insulated cases to many other insulating insulin and autoinjector carrying pouches as well as premium water flasks and have found our cases offer better insulation in both hot and cold environments.
FRIO® cooling cases and similar devices utilize evaporative cooling, which are designed to maintain medications at room temperature in hot environments. Our cases can be used to maintain medications at room temperature in both hot and cold environments. They do not require water activation, ice packs or batteries. Our cases are antimicrobial and do not grow mildew, which can occur with products requiring water. Additionally, in the event of a power outage, our cases can be used to maintain cold temperature when storing unused insulin inside the fridge.
Currently our cases and accessories are only available for purchase on our secure website.
In addition to medications, our customers have used our cases for anything that needs to be protected from UV light or changes in temperature, humidity or pressure. Common storage ideas from our customers include diagnostic testing strips, herbs, seeds, spices, oils, creams and ointments.
Yes, our products are HSA- and FSA-eligible. Our store accepts HSA/FSA cards. However, your card issuer is at liberty to authorize or decline any payment even though our store is enabled to accept them. If that should happen, please reach out directly to your financial institution.
* Lab synthesized proteins that bind to specific substances in the body to change the progression of disease. Examples include, but are not limited to, Aimovig®, Cimzia®, Cosentyx®, Dupixent®, Emgality®, Enbrel®, Fasenra®, Humira®, Kevzara®, Keytruda®, Praluent®, Prolia®, Repatha®, Simponi® and Taltz®. Brand name prescription medication and storage device terms are trademarks or registered trademarks of other companies. CaseMD is not endorsed by or affiliated with any of these companies. Use of trademark names is for identification and reference purposes only.
** Song TT, Brown D, Karjalainen M, Lehnigk U, Lieberman P. Value of a Second Dose of Epinephrine During Anaphylaxis: A Patient/Caregiver Survey. J Allergy Clin Immunol Pract. 2018 Sep-Oct;6(5):1559-1567.
*** Testing done with CURE™ XL Insulated.